AI that does the work.
Guardrails that keep you in control.

We start with the tools you already use and look for ways to connect them. If a tool needs to change, the feasibility audit identifies the reason and cost before you commit to a build.

The Free Workflow Review is a short initial written assessment, with no commitment. Discuss a Project starts a consultation about scope and next steps. Neither is the full feasibility audit: that is a separate paid engagement with scope, deliverables, timing and price agreed before work starts.

Not necessarily. The assessment checks for missing, inconsistent or unreliable information. The recommendation may be to fix specific records or processes first, automate a smaller part of the work, or keep a step with a person.

Agreed rules define which routine actions can run automatically and which decisions need approval. Checks look for missing information, unusual amounts and other conditions identified during design. Exceptions and consequential decisions go to a person. Testing checks those safeguards before rollout; they reduce risk, but do not make software infallible.

One accountable architect owns the engagement end to end. Build capacity comes from a vetted network of integration developers, data specialists, and QA, scaled to the scope of the job. You always know who is responsible.

We agree what information and access the project needs before connecting to your systems. We request only the permissions needed for the agreed workflow and use sample or anonymized data for testing where practical. Before launch, we document where information goes, who can access it, and how project data will be retained or removed.

If a workflow uses an external AI service, we explain which provider is involved and what information it will receive, and obtain your approval before sending your business data. You can specify approved providers and data restrictions. We check the relevant service’s retention and model-training settings as part of the design. If your restrictions make an approach unsuitable, we discuss alternatives.

We design for exceptions as well as routine work. Before launch, we agree which actions can happen automatically, which need approval, and what should trigger an alert or pause. We test representative failure cases and document how to stop the workflow and investigate problems.

Where the connected systems support it, we include a recovery or reversal process. Some actions—such as sending an email—cannot simply be undone, so we agree appropriate checks before those actions occur.

Each project has a named owner on your team. At handover, we explain how to check results, respond to alerts, and pause the workflow if needed. We agree who receives alerts and who is responsible for responding. Ongoing monitoring by Simplicate is available as a separately scoped support service.

Implementation projects include 30 days of stabilization support from the agreed go-live date. This covers questions about the delivered workflow and fixes where our implementation does not behave as agreed.

New features, additional workflows, and changes caused by new requirements or third-party services are assessed separately. We explain any additional work and cost before proceeding.

During included or contracted support, we aim to acknowledge requests within one business day. Standard support hours are Monday–Friday, 9 a.m.–5 p.m. Eastern, excluding holidays agreed in your project or support agreement. This is an initial-response target, not a guaranteed resolution time.

We provide a documented pause procedure for urgent workflow problems. Faster response coverage can be agreed separately when the workflow requires it.

Yes. We can agree an ongoing support arrangement or provide help on a separately quoted basis. The scope can include monitoring, maintenance, and improvements. Your agreement sets out coverage hours and response targets so you know what to expect.